STANDARD TERMS AND CONDITIONS OF BUSINESS
When trading and doing business with us you will be bound and contracted by the terms and conditions set out below.
In these conditions”the Company” shall mean VENOM WRAPS and “the customer” shall mean the party with whom the Company enters into a contract.
These terms apply to all sale contracts between the Company and the Customer, and are the only conditions upon which the Company is prepared to deal with the Customer to the exclusion of all other conditions.
This document defines the terms and conditions of our working relationship. By requesting our services and produce products for you, you are agreeing to this document without modification. You are responsible for reviewing our terms and conditions prior to submitting request to work. We will begin work upon your approval either in writing or by email. Your written/email approval will constitute an agreement between us.
CHANGES TO OUR TERMS AND CONDITIONS POLICY
We reserve the right to change, modify, add or remove portions of our terms and conditions without notice and any changes will become effective immediately upon being posted.
QUOTES are valid for 30 days from date of first quotation.
Estimates are based on the accuracy of specifications provided to us by you. If we discover after accepting a digital file that there are corrections or modifications needed, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish us to proceed. We make every effort to quote a job accurately,but in the event of unforeseen circumstances or costs, we will notify you.
A non-refundable fee of £75+vat will be required before work on the artwork will commence.
REVISION AND ALTERATIONS
Any new work requested by you and performed by us is considered a revision or alteration. We will provide, at no additional charge to you, up to 3 revisions of the original design created by you. You understand that any changes requested at any 1 time constitutes 1 revision. Any revisions you request us to make beyond those 3 will be billed to you at the rate £35/hour.
If the job changes to an extent that substantially alters the specifications described in the original estimate, we will submit a revised estimate to you, and an additional fee must be approved in writing by both parties before work will proceed.
All artwork is the responsibility of the Customer to check and approve and VENOM WRAPS cannot be held liable for any mistakes made whether directly or indirectly caused by VENOM WRAPS.
If any alterations are to be made in the week prior to fitting you may be charged for any materials purchased and products produced that are no longer required and we have the right to alter the price accordingly to the alterations made. You may also be charged an additional artwork fee at our standard rate of £35 per hour.
EXACT COLOUR MATCHING
There may be a difference between what you see on your computer monitor/ mobile device and what is produced. The differences are caused by a variety of reasons, such as paper type, in equipment etc. We do not guarantee an exact colour match to artwork submitted. VENOM WRAPS always tries to produce your design as close to your colour requirements as possible.
The customer further acknowledges that any colour indications of the materials to be applied to the vehicle are approximate only, and whilst the supplier shall use reasonable endeavours to ensure as close a match as possible, the supplier does not guarantee that the colours will absolutely match any indications previously given.
A deposit will be required before any work will commence, standard deposit is 50% with the balance due on completion and presentation of invoice. Unless payment terms have been pre-arranged there will be no exceptions without prior approval, so please arrange final payment to be ready on day of fitting or delivery. We accept cash, cheque and card payments, so payment can be made to the office on day of completion.You agree to pay us in accordance with the terms specified in your proposal/estimate.
The placement of a order of an order for design and/or any other service offered by VENOM WRAPS by email,verbally or in writing is deemed to be an acceptance of these terms and conditions
Copyright is retained by Venom Wraps on all creative design work including pictures, ideas,visuals and illustrations unless specifically released in writing and after all costs have been settled
There are no refunds on deposits for goods that have already been purchased or produced.
Cancellation of orders may be made initially by telephone contact or e-mail, however, following this, Venom Wraps will need formal notification in writing to the company's postal address.
The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid upon receipt of the invoice as per the conditions in Payment section. Any cancellation which is not formally confirmed in writing and received by Venom Wraps within 10 days before work commences, will be liable for the full quoted cost of the project.
Any indication given by Venom Wraps of a project's duration is to be considered by the client to be an estimate. Venom Wraps cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date agreed by Venom Wraps and the client agreed upon in writing to the completion date agreed also in writing.
We prefer to use our facility for installation. However if you elect to have installation elsewhere, we will not be held liable for any issues related to improper installation, conditions such as temperature, dust or any down time.
If consultant or installation services are required in out-of-town locations, we will bill for accommodation and transportation at cost.
VENOM WRAPS takes no responsibility for any paint damage to vehicles caused by application or removal of any self adhesive materials. Original factory paint usually will have no issues but resprays and touch ups as well as areas of repair may be effected by application and positioning of the vinyl, and as there is no way to ascertain the integrity of the lacquer or paint we cannot be held liable in anyway. If you are unsure we suggest you fully consult with us prior to application. If you decide this after giving approval to proceed with the production of your graphics, you will still be liable for the costs incurred less the installation charges.
In the event that a defect is identified in the services for which the supplier is liable here under the supplier shall be entitled to at its sole discretion to re-perform the service to the customers satisfaction
You will be responsible for cleaning your vehicle with soap and water 12 hours prior to installation. Please do not use any silicon based chemicals or polishes to clean your vehicle as this will affect the adhesion of the vinyl,and we may not be apply to complete the task. You will still however be liable for costs up and until this point. A additional fee of £40 will be applied if we are required to clean and dry your vehicle.
We are not responsible for items left in your vehicle. You are responsible for removing anything of value from your vehicle prior to installation and drop off.
There are no refunds on completed custom orders or any non refundable deposits.
Venom Wraps is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.
The client agrees not to hold VENOM WRAPS responsible for any such loss or damage. Any claim shall be limited to the relevant fee paid by the client.
VENOM WRAPS reserves the right to use the services of sub-contractors, agents and suppliers and will not knowingly perform any actions to contravene these and the client also agrees to be so bound. By accepting a completed job you acknowledge that the performance is satisfactory. It is your responsibility to fully inspect the vehicle/product upon receipt.